Cancellation Policy

**Sala Thai Massage — salathaimassages.com** Sawadee-ka! We want every visit to Sala Thai Massage to feel effortless — from the moment you book to the moment you leave. Please take a moment to read our refund and cancellation policy so you know exactly what to expect. --- ## Booking Agreement By completing a booking or purchase through our website at **salathaimassages.com**, you acknowledge and agree to the terms and conditions outlined in this policy. All online transactions are subject to these terms at the time of purchase or reservation. --- ## Online Appointment Cancellations We understand that life happens. That's why we try to be as flexible as possible when it comes to rescheduling — we're always happy to find a time that works for you. **Cancellations made 24 hours or more before your appointment:** You are eligible for a full refund to your original payment method. Please allow a few business days for the amount to reflect on your statement. **Cancellations made less than 24 hours before your appointment:** We are unable to process a refund at this stage. However, we will gladly reschedule your appointment to another date and time that suits you. We'll do our best to accommodate your schedule with no hassle. **No-shows or cancellations after the appointment time:** If the appointment time has passed and the service was not received, we are unable to offer a refund or credit. We understand that unexpected things come up — if you experienced a genuine emergency, please reach out to us directly and we will review your situation on a case-by-case basis. We value your trust and will always try to find a fair solution. --- ## Gift Cards All gift card purchases are **final sale**. Gift cards are non-refundable and cannot be exchanged for cash. They are valid for use on any service offered at Sala Thai Massage and make the perfect treat for someone special. --- ## Rescheduling We are proud to be flexible with rescheduling. If you need to move your appointment, simply contact us and we will do our best to find a new time that works for you — no stress, no judgment. Rescheduling is subject to availability. --- ## How to Request a Refund or Reschedule If you have a refund request or need to make changes to your booking, please get in touch with us directly. Our team will be happy to assist you. 📧 **Email:** salathaihouston@gmail.com 🌐 **Website:** [salathaimassages.com](https://salathaimassages.com)